Returns & Cancellations

Returns
Your rental comes with a pre-paid, pre-addressed return label. Simply follow the return instructions included with your items and drop your package off with the indicated carrier on the last day of your rental term.

We need your item back on schedule to get it ready for the next rental. Late returns are charged at $20 per item per day, strictly enforced — if you think you won't make your return date, you can add an extra day for $10 per item at the time of booking. Items being shipped back to us are only charged late fees if postmarked later than agreed upon; you won't be charged for carrier delays.

Cancellations
Reservations can be cancelled up until your ship date for store credit. Credit notes have no expiry and can be used toward any future rental. All rental bookings are non-refundable.

You can also switch to a different outfit up until your shipping date, pending availability — you'll pay the difference for a higher-value item, or receive a credit note for a lower-value one.

If it doesn't fit
We provide as much fit info as possible to help you choose correctly, but if your outfit arrives and doesn't fit, let us know right away and we'll do our best to get you another size or a replacement in time. If that's not possible, you may choose a store credit for the rental, as long as it's posted back to us unworn within 24 hours. Shipping fees are non-refundable.

Damage & loss
Rental insurance (starting at $7, priced by rental value) covers small, fixable issues — removable stains, a few missing sequins or beads, broken zippers, buttons, or clasps. It does not cover loss or irreparable damage. If an outfit is returned in an irreparable state, lost, or not returned, you'll be charged the full retail value of the item in addition to any rental or late fees already paid. We reserve the right to determine whether damage falls outside normal wear and tear.

Questions about a specific return or cancellation? Contact us and we'll help you out.